Here you can find our most frequently asked questions and answers.
If you can’t find the answer you are looking for, please send us an email and we will get back to you within 24 hours.
How long will it take for my order to ship?
Please allow 3 – 5 working days for your order to be dispatched.
All our jewellery is made to order, so it will be made specifically for you.
I ordered the wrong size. What now?
Getting the size right is never an easy thing!
We are more than happy to resize your jewellery for you.
Drop us an email at firstname.lastname@example.org and return your item to us your item including a note with your name, order number and the correct size you require.
Once we have received your item, we will resize it and send it back to you within 7 days.
Can I return my item?
We accept returns and exchanges for bracelets, rings and necklaces.
For hygiene reasons we cannot accept any returns or exchanges on earrings.
I need an item urgently. Can you help?
If you’re in a rush to receive an item, please email us at email@example.com and we will do our best to help you.
How do I contact you?
You can contact us by sending us an email to firstname.lastname@example.org
What is Gold Filled or 14/20 K Gold?
Gold filled is a great material that consists of a brass core with a thick gold coating. This layer is more than 100 times thicker than the coating on conventional plated jewellery and will last a lifetime if taken care of properly. Gold filled items will not stain your skin or irritate it in any kind of way.
Will your jewellery stain my skin?
No. Our jewellery will not leave any marks on your skin.
How do I take care of my jewellery?
Please have a look at our handy jewellery care guide.